Technical Training

EasyRun offers a variety of on-premise and on-line training courses for our resellers and customers.  Classes include standard week long technical certification programs covering the EPIC product line as well as a variety of user defined classes designed to help customers optimize their contact center functionality and manage their customer facing business processes.  Classes include customer training for agents, supervisors and management staff. EasyRun also offers complimentary ROI evaluations to give customers insight into ways to save money and resources within their contact center environment.  For information of standard or custom training opportunities contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Certification Technical – EasyRun resellers who complete the one week certification course are eligible for additional product sales and support margins.  For more information on course syllabus and availability contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Custom Online Training Courses – EasyRun offers a variety of online courses that allow customers to train agents, supervisors, monitors and managers on a variety of subjects as per the needs of their organization.  Courses are available in blocks of days or hours.  For information on course availability contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

For questions about EasyRun online certification program email EasyRun at:

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North America: (203) 445-0006 ext. 222