Professional Services (fee based)

Update and deliver real time CRM content to deliver the best possible end user experience. Contact Centers are often the primary point of contact between customers and corporate sales, marketing and support activities, so it is critical for these customer organizations to have access to the most current customer information.  In addition many organizations have CRM content available through a variety of corporate data points.  Since the EPIC Contact Center solution sits logically between the customer and the enterprise it offers a conduit to both use and update real time CRM content.  Customers that are using EPIC Contact Center solutions can combine update and optimize their content to:

• Deliver real time CRM content to sales and support agents (inbound)
• Use real time customer information on outbound campaigns
• Intelligently route calls to the best agents, the first time
• Decrease customer hold time
• Decrease call abandonment
• Gather and update customer content in real time
• Empower contact center agents – with the latest real time customer information

If you are interested in learning how EasyRun Professional Services can help you integrate the latest customer relationship management content into your customer contact process contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Note: EPIC interfaces transparently with any SQL database for which an ODBC driver exists.  Database integration allows organizations to access and update content for inbound and outbound calls in real time.