Solutions for Government Agencies

Government agencies need to deliver high service levels to their constituents, regardless of how or when they choose to interact with the agency. EasyRun’s multimedia voice solutions enable government organizations to deploy state of the art blended contact center solutions quickly and seamlessly.

Self-service automation allows the public to conveniently access information 7/24 at a reduced cost per interaction. EPIC’s intelligent routing ensures that customers are routed to the best and most knowledgeable agent the first time to reduce customer handoffs.

EasyRun contact centers deliver:

• CRM integration to provide customer service agents with the latest information and daily updates
• Soft phone features that permit quick and efficient call handling without leaving the request management screens
• Real time, historical and cradle to grave reporting
• Call recording ensures compliance with multiple privacy regulations and governing financial services companies
• Interactive Voice Response technology to permit self-service
• Proven best practice implementation methodologies