Solutions for Education

College and Universities are routinely operating contact centers to field a variety of student and alumni questions and address the challenges of scheduling, advising and enrollment management.

Consequently the way calls are handled within the call center impact the experience of current students and influence the decisions of prospective students.

Both of these represent potential revenue to the campus and the good will of the existing student may eventually influence future monetary donations.

Therefore, customer service within the contact center has a direct impact on the bottom line. Contact center opportunities exist in a number of collegiate agencies, including:

• Enrollment management
• Registration & Records
• Admissions
• Financial Aid
• Continuing Education
• Endowments and grants