Solutions
EasyRun’s products are designed to meet the needs of businesses that want to deliver an optimal customer communication experience. EasyRun Telephony and Contact Center products are consistently recognized as being the most intuitive and user friendly in the industry. All solutions are available in both entry and advanced versions and upgrades are seamless and affordable. Installation times for EasyRun products are measured in days rather than weeks.
EasyRun’s products can be installed as a standalone PBX, a standalone contact center or a complete end to end telephony and contact center solution. A SIP connection allows EPIC to be connected to the existing network and augment or replace the existing PBX. This allows organizations to continue to use their legacy telephony equipment and gradually upgrade/transition to a state of the art VoIP solution as time and money allow.
Solutions for Education
College and Universities are routinely operating contact centers to field a variety of student and alumni questions and address the challenges of scheduling, advising and enrollment management.
Consequently the way calls are handled within the call center impact the experience of current students and influence the decisions of prospective students.
Solutions for Healthcare
Contact center agents in the healthcare arena help provide timely care and assistance, helping patients schedule and complete their health care requirements.
Optimized contact centers help lower customer acquisition costs, increase customer retention, save money in the provisioning of personal customer service, and increase marketing effectiveness.
Solutions for eCommerce
Every day brings another possible communication channel or technology available between companies and customers. These include multiple traditional and electronic technologies, from phone and fax to e-mail, chat, and Web sites (including social media).
This proliferation of media is having a significant impact on the operations of today's customer service departments.
Solutions for Financial Institution / Credit Unions
The greatest asset for financial institution is to offer superior customer contact service on a consistent basis.
By integrating corporate CRM data with your contact center services your agents can provide a customer experience that is exceptional.
The best run institutions attract new members and customers, build loyalty, and sell more often. The bottom line is your contact center is the face of your company to the customer, it drives your business.
Solutions for Government Agencies
Government agencies need to deliver high service levels to their constituents, regardless of how or when they choose to interact with the agency. EasyRun’s multimedia voice solutions enable government organizations to deploy state of the art blended contact center solutions quickly and seamlessly.
Self-service automation allows the public to conveniently access information 7/24 at a reduced cost per interaction. EPIC’s intelligent routing ensures that customers are routed to the best and most knowledgeable agent the first time to reduce customer handoffs.