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EasyRun develops a complete multimedia (voice, e-mail, fax and web) management software solution for 20 to hundreds seat contact centers. Our goal is to provide the Contact Center marketplace with affordable and robust Contact Center solutions.

Market Dilemma:

The ever-growing need to service existing customers with more cost-efficient, yet more diverse channels, such as e-mail and the Internet, has caused the evolution of support-centric call centers into multi-purpose, multimedia contact centers. Companies must be able to provide efficient and intelligent solutions to customers and prospects, or they will lose them to competitors who are just one click or phone call away.

Solution:

Over the last decade, EasyRun has been specializing in the development of software solutions for the call center market. Now, to meet this market's ever increasing demands for sophisticated technology, EasyRun has developed the ultimate turnkey product in multimedia contact center software; The EPICCenter.

Sold through EasyRun's Dealer and VAR partners, the EPICCenter system enables the contact center managers to design an interaction routing plan and accurately assess Contact Center activity trends. On the basis of this information, management can make informed decisions to meet the Contact Center's requirements and better serve existing and future customers.

The EPICCenter solution allows mainly to companies in the largest and fastest growing Contact Center market segment, the SMCC, to increase the level of service provided to their customers, while decreasing the overall operation and maintenance cost of their Contact Center.