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MARLBOROUGH, Mass., and JUPITER, Fla., 2003 — 3Com Corporation (Nasdaq: COMS) announced that it has signed an original equipment manufacturer (OEM) agreement with EasyRun. Under the agreement, 3Com will bundle EasyRun's multi-media contact center software, EPICLite, with the 3Com® NBX® networked telephony solution. The solution, known as 3Com eXchange Call Center, provides small and medium-sized enterprises with contact centers the ability to increase the level of service to their customers, while decreasing their overall operation and maintenance costs.

Halsted Communications, a New York-based provider of technical support for DirecTV, is a user of the 3Com NBX platform with the EPICLite software.

"We went from a 45 minute hold time to less three minutes," said Tim Mascord, customer service manager at Halsted Communications. "With the reductions in hold time, we estimate that we are saving $5,000 to $6,000 per month on our 800 number telephone bill alone. The system will pay for itself in no time."

EasyRun's EPICLite software is integrated into 3Com eXchange Call Center product, a suite of Internet protocol (IP) telephony solutions based on the 3Com NBX network telephony platform.

"With the addition of EasyRun's EPICLite software, the 3Com eXchange Call Center delivers enterprise call center capabilities at a price point adapted to small and medium-size businesses," said David Chu, 3Com executive director of product management. "This allows 3Com to respond effectively to the significant and growing demand for value-added call center applications alongside our family of 3Com networked telephony products and service."

Avi Silber, EasyRun's CEO, said: "This agreement significantly strengthens EasyRun within marketing and sales. The recognition from a leading company, such as 3Com, in our products, will enable us to expand our presence in world markets and secure new customers."

"Our global solution enables small and medium-sized organizations to utilize the technology that has an advantage that was limited until today, only to large organizations," said Silber. "In addition, the product is aligned with global tendencies that put customer service above all. To date, more than 60 systems have been installed within 3Com private branch exchange (PBX) in the U.S., Europe and Israel, and by the end of the year, we estimate dozens more."

Product Availability
The EPICLite software is currently sold under the 3Com eXchange Call Center suite of solutions, which includes the VCX™ V7000 IP Telephony Solution, an award-winning carrier-class IP platform, and NBX® 100 Communications System, the first commercially available IP private branch exchange (PBX) product. The 3Com eXchange Call Center solution is currently available through 3Com enterprise voice solutions global account managers and more than 500 resellers and distributors worldwide.

About 3Com
3Com is a tier-one provider of innovative, practical and high-value voice and data networking products, services and solutions for enterprises of all sizes and public sector organizations. For further information, please visit www.3com.com, or the press site www.3com.com/pressbox.

About EasyRun
EasyRun is a leading provider of call and contact center solutions for more than 10 years EasyRun EPIC suite of products, is designed specifically and aimed for the fastest growing segment of the contact center market, small to midsize organizations. For further information, please visit www.easyrun.com.

3Com, NBX and the 3Com logo are registered trademarks and VCX is a trademark of 3Com Corporation. All other company and product names may be trademarks of their respective holders.