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Easyrun & Telrad Tenecs Partnership

In a joint venture, EasyRun Inc. has paired with Telrad Tenecs to establish interoperability between EPICCenter and unite operating platforms.

The EPICCenter is a comprehensive and robust solution for small-to-medium Contact Centers. The EPICCenter employs highly sophisticated routing capabilities (skills, rules, and statistical) with Interactive Voice Response (IVR), an extensive Management Information Software (MIS) package with real-time dynamic programmable monitoring, and a historical reports application with a built-in generator (predefined, customized, and per-formula). EPICCenter solution also includes the Agents positions with tools that allow easier interactions with callers, and a Web application (e-mail, chat, and Voice over IP (VoIP)) for multimedia centers, and optional interactions with CRM applications.

Avi Silber, President and CEO of EasyRun said "EPICCenter's integration with Telrad Tenecs operating platforms will provide excellent solutions for the SME market. I believe that this partnership will open new channels for both companies with mutual marketing on a worldwide scale and satisfied customers.

Telrad Tenecs develops the markets' Next Generation Enterprise Communications Systems including Voice over IP, IT Convergence, Enterprise Wireless Solutions, CTI Applications, Messaging and PDA connected capabilities. Telrad Tenecs sells its products all over the world. The company includes a fully owned sales and marketing subsidiary in the USA and has a customer base of more then 40,000 systems worldwide.

Tony Arote, President of Telrad Tenecs Inc. said "The unite-EPICCenter integration creates a unique offering to the Call Center environment. Our system's architecture and technology are ripe to couple with EasyRun's EPICCenter to integrate into one technological solution.