Jeff Morris, Sr. Ed./Lisa Marie Smith, Assoc. Ed.
Customer Support Management, Mar 1, 2001

At the Call Center & CRM Solutions Conference & Exposition in Dallas (January 22-25, 2001), CUSTOMER Support Management sent an undercover panel of judges onto the expo floor to select our latest Best of Show Award winners. Our panelists (below), a mix of industry consultants and knowledgeable “in-the-trenches” practitioners, visited exhibitor booths to check out all the demos and displays, before making their picks for exceptional products and services. Both well-established companies and some brash young startups were deemed impressive enough to make it to the winner's circle. We thank our panelists for a job well done!

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FIRST PLACE: EasyRun, Inc

Englewood Cliffs, NJ
www.easyrun.com

EPICCenter is a family of contact center products that includes integration of web-enabled support; real-time, configurable monitoring (including on-site and remote, web-based monitoring); and ANI/DNIS-enabled intelligent skills-based routing. Noted one panelist, “EPICCenter is a very low-cost communication-server solution aimed at the expanding 20- to 70-agent market. It seems to have many of the contact media bases covered.” Another panelist remarked, “Finally, a system for the low end of the market — with appropriate performance and price for small contact centers. EasyRun offers a turnkey solution enabling a short installation time.”

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