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EPICCenter
Product Overview Over the last decade, EasyRun has been specializing in the development of software solutions for the Call/Contact Center market, geared towards solving the aforementioned issues. To meet this market's ever increasing demands for sophisticated technology, EasyRun has developed the ultimate turnkey product in multi-media Contact Center software; The EPICCenter. Designed to be implemented and functional within days not months the EPICCenter promises to be the highest return on investment and value-adding product in today's market. And to insure cost-efficient maintenance, the EPICCenter provides user interfaces that enable non-technical personnel to manage and administrate the system, while deriving maximum utilization of all its features • Multimedia routing options • Real-time monitoring capabilities • Graphical historical report generation • Easy to use Agent workstation application • Information retrieval from a CRM or External Database • Web Enabled Contact Center The EPICCenter supports legacy PBXs and new generation IP PBXs, with the ability to use the same application across either or both telephony platforms. This provides a saving cost by averting the need for new integration, training and Contact Center down time. The EPICCenter solution enables companies to increase the level of service provided to their customers, while decreasing the overall operation and maintenance cost their Contact Center. The EPICCenter’s components: EPICEngine, EPICVisor and EPICAgent. |
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